Privacy Policy

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1) Our commitment to privacy

We respect your privacy and are committed to handling personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, purchase products, subscribe to updates, or use our services.

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

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2) What personal information we collect

“Personal information” means information that identifies you or could reasonably identify you.

Depending on how you interact with us, we may collect personal information including (but not limited to):

• Identity and contact details: name, email, phone number, billing/shipping address, social media handles.

• Enquiries and communications: messages you send, information you include in forms, emails, DMs, SMS, calls, and attachments you provide.

• Bookings and service details (if applicable): appointment details, preferences, and information you provide to help us deliver services.

• Order and transaction details: products/services purchased, delivery details, payment status, refunds, correspondence relating to purchases.

• Website and device data: IP address, browser/device type, pages viewed, session activity, referral links, approximate location, and similar usage data.

• Marketing preferences: subscription status, communication preferences, and engagement (e.g., email opens/clicks if enabled by our provider).
   

Sensitive information

If you use our counselling-related services, you may choose to provide information that could be considered sensitive information (for example, information about health or wellbeing). We only collect sensitive information where reasonably necessary and generally with your consent (unless permitted or required by law).

3) How we collect personal information

We collect personal information in a range of ways, including:

• Directly from you (forms, checkout, bookings, email/messages, phone, in person)

• Automatically (cookies, analytics, server logs, similar technologies)

• From service providers you use to interact with us (e.g., website platform, booking, payment, email tools)

• From publicly available sources, where relevant and lawful

You can browse the website anonymously, but we may need certain details to respond, process orders, or provide services.

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4) Why we collect and use personal information

We collect, use and hold personal information to:

• Provide and deliver our products and services

• Respond to enquiries and provide support

• Manage bookings, confirmations, reminders and administration

• Process payments and prevent fraud

• Deliver products (shipping/fulfilment), handle returns and refunds

• Improve our website, content and user experience

• Send updates/marketing where you’ve opted in (or where otherwise permitted by law)

• Maintain business records and meet legal/accounting obligations

• Protect the security and integrity of our systems and users

We generally use personal information for the purpose it was collected, unless you consent or the law allows otherwise.

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5) When we disclose personal information

We may disclose personal information to third parties where needed to run our business and provide services, including (but not limited to):

• Website hosting and platform providers

• Booking/scheduling tools

• Payment processors (we do not store full card details)

• Email/newsletter and marketing platforms

• Analytics providers

• Shipping/fulfilment and print providers

• Professional advisers (accountants, lawyers, insurers)

• IT and security providers

We may also disclose personal information if required by law, to respond to lawful requests, to enforce our terms, or to protect rights, safety and security.

We do not sell your personal information.

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6) Overseas storage and processing

Some service providers we use may store or process information outside Australia (for example, cloud hosting and support). Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are in place.

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7) Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, secure systems, encryption where available, and limiting access to those who need it.

No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

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8) How long we keep information

We keep personal information only for as long as needed for the purposes in this policy, unless a longer period is required or permitted by law (for example, tax and accounting requirements). When no longer needed, we take reasonable steps to delete or de-identify it.

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9) Cookies, analytics and third-party content

We use cookies and similar technologies to operate the website, remember preferences, understand usage, and improve performance. Third-party services embedded on our site (such as video players, social media widgets, maps or analytics) may also collect information under their own policies.

You can control cookies through your browser settings and, where available, our cookie preferences tool. Disabling cookies may affect website functionality.

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10) Direct marketing

If you subscribe, we may send you updates about products, services or content. You can opt out at any time via the unsubscribe link or by contacting us.

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11) Access and correction

You may request access to the personal information we hold about you and request corrections if it’s inaccurate, incomplete or out of date. We may need to verify your identity before responding.

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12) Complaints

If you have a privacy concern, contact us and we will investigate and respond within a reasonable timeframe. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC).

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13) Changes to this policy

We may update this policy from time to time. The current version will be published on our website with the updated date.

14) Contact
Please contact Luke Guthmann at LukeGconsultations@gmail.com